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Sharing Connections continues to work hard to serve all our client families. Below you can find some information that may answer your question in regard to our services. In the event that your question is not answered, please direct your questions to our Program Manager or one of our Client Care Specialists at 630-971-0565, X222 - we're here to help make this process a positive one.
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How can I get furniture and/or household items?
A:
 Sharing Connections works on a referral basis only. That means that you must first go to an approved referral agency. Some general examples of referring agencies include social service agencies, schools, and government assistance programs. Someone at the agency will complete a furniture wish list with you and then submit it to Sharing Connections. If you are having trouble finding an agency to refer you, please call 630-971-0565 extension 222 and one of our specialists will return your call.
What kind of furniture do you offer?
A:
 Sharing Connections provides gently used furniture and household items, such as beds, tables, lamps, microwaves, refrigerators and sofas. Sharing Connections also has items for babies, such as cribs, strollers, and high chairs. Please note that there is a service fee of $50 to access our services - we've eliminated all per-item fees to make it more affordable for clients to access our service.

NOTE: Due to extremely high demand and unpredictable inventory, we do not guarantee that items will be available at the time of your visit. The only items that we do guarantee availability of is mattress/box sets which are available for pickup by appointment only.
What do I do once my wish list is placed?
A:
 Once Sharing Connections has your wish list, we will put you on our waiting list. The wait time for furniture varies from 1-3 months. We will call you when your furniture wish list is ready to be picked up!

When your wish list is ready, you will be notified by phone and given 2 weeks to pick up (this applies to general furniture only - mattress pickup is an additional program and pickup is by appointment only). During this 2 week period, you can come in Monday through Friday, from 9am-2pm. NO PICK-UPs ON SATURDAY. Please note that this time frame is different than our normal operating hours in order to give you enough time to collect your wish list.

You must have a large enough vehicle to pick up your wish list and must bring people to help you load your vehicle. Sharing Connections’ staff and volunteers are not able to assist in the loading process - no exceptions.

When you are at Sharing Connections, you can also get clothes for you and your family, personal care items, and cleaning supplies. You will also receive information about other programs that can assist you with help for food, clothes, the rent or mortgage, utility cost, medical costs, etc.

Each family or individual is allowed to use Sharing Connections’ services once a year for general furniture if needed due to unforseen circumstances and can use our services for mattress/box sets once in a lifetime.

If, for some reason, you cannot pick up your wish list within the 2 week time frame we give you, you must go back to the agency that referred you and start the wish list process again.

My specific question was not covered above, who do I talk to for the answer?
A:
 We understand that this section does not cover all questions and/or special circumstances - so we want to encourage you to contact us directly to discuss how we may assist you in this process, to make it as easy and comfortable as possible, for you and your family. Please call our Client Care line at 630-971-0565, X222 and leave a message for one of our Client Care Specialists. We will return your call as soon as possible.